TicketResponse

"TicketResponse" refers to a Customer's offer.

Property Type Description
ticketId int Unique identifier of the ticket
fiTicketId int Unique identifier of the ticket at FI side
customerId int CustomerId of the ticket
ticketStatus TicketStatus Status of the ticket. See the TicketStatus section for details
resolutionType ResolutionType Ticket resolution type. See the ResolutionType section for details
comment string Comments provided by CSR at FI side
cardlyticsComment string Comments provided by Cardlytics
goodwillAmount decimal Good will amount
createDt string Date string representing the ticket created date
createdBy string Username who created the ticket
updateDt string Date string representing the ticket updated date
updatedBy string Username who updated the ticket

Example

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    {
        "ticketId": 55,
        "fiTicketId": "Test 123",
        "customerId": 12896,
        "ticketStatus": {
          "id": 2,
          "name": "Closed"
        },
        "comment": "Test comments",
        "cardlyticsComment": null,
        "goodwillAmount": null,
        "createDt": "2021-09-10T18:35:56.013",
        "createdBy": "Malt Tier2User1",
        "updateDt": null,
        "updatedBy": null,
        "resolutionType": {
          "id": 0,
          "name": "No Credit: Not eligible for reward"
        }
    }