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Update Ticket

This endpoint updates ticket data.

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POST /tickets/<ticketId>

Input Parameters

This endpoint requires a arry of the following JSON body to be posted.

Path Param Type Required Description
ticketId int Required Unique identifier for ticket
Query Param Type Required Description
updatedBy string Required Name of the user who is updating the ticket
JSON Prop Type Required Description
value string Required Value of the field
path string Required
op string Required

Output

This endpoint returns an HTTP response indicating success (200) with lockid or failure (500).

Example

Request

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POST /v1/tickets/99?updatedBy=Tier2User1

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[
  {
    "op": "test",
    "path": "/resolutionType",
    "value": 1
  },
  {
    "op": "replace",
    "path": "/resolutionType",
    "value": 0
  },
  {
    "op": "test",
    "path": "/ticketStatus",
    "value": 0
  },
  {
    "op": "replace",
    "path": "/ticketStatus",
    "value": 2
  }
]

Response

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    {
        "ticketId": 55,
        "fiTicketId": "Test 123",
        "customerId": 12896,
        "ticketStatus": {
          "id": 2,
          "name": "Closed"
        },
        "comment": "Test comments",
        "cardlyticsComment": null,
        "goodwillAmount": null,
        "createDt": "2021-09-10T18:35:56.013",
        "createdBy": "Malt Tier2User1",
        "updateDt": null,
        "updatedBy": null,
        "resolutionType": {
          "id": 0,
          "name": "No Credit: Not eligible for reward"
        }
    }